Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here you’ll find quick answers to the most common questions about UT Online’s products, services, and policies.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our website, select your desired product, and add it to your cart. Proceed to checkout and complete your payment to confirm your order.
Q: What payment methods do you accept?
A: We accept bank transfer, cash on delivery (COD) (where available), and secure online payment methods.
Q: Will I receive an order confirmation?
A: Yes, once your order is placed, you’ll receive an email or SMS confirmation with your order details.
2. Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery within Pakistan usually takes 3–7 business days. Delivery times may vary depending on your location.
Q: Do you offer international shipping?
A: Currently, we deliver across Pakistan. International shipping may be available on request — please contact us for details.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number so you can monitor your package online.
3. Returns & Refunds
Q: What is your return policy?
A: You can request a return within 7 days of receiving your product, provided the item is unused, in original packaging, and includes all accessories.
Q: How do I request a return or refund?
A: Contact us at info@utonline.shop with your order details. Our support team will guide you through the process.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after the returned item is inspected.
4. Warranty & Product Support
Q: Do your laptops come with a warranty?
A: Yes, all laptops and electronics come with a manufacturer’s or store warranty (duration varies by product).
Q: How do I claim a warranty?
A: Contact our support team with your purchase invoice and product details. We’ll assist you with the warranty claim process.
Q: Do you sell original and authentic products?
A: Absolutely. At UT Online, we only sell genuine, brand-new, and original products.
5. General Information
Q: Where is UT Online located?
A: We operate from Pakistan, serving customers nationwide through our online platform.
Q: How can I contact customer support?
A: You can reach us via:
📧 Email: info@utonline.shop
📞 Phone/WhatsApp: +92 331 4902858
⏰ Support Hours: Mon–Sat, 10:00 AM – 11:00 PM
Q: Do you offer bulk purchase discounts?
A: Yes, we provide special pricing for wholesale and corporate orders. Please contact us for a custom quote.